Your guide to seamless shopping
Welcome to Gragg Industries LLC's Shipping & Returns information. We're committed to providing a smooth and reliable shopping experience for all your mobile phone and accessory needs. Find out everything you need to know about how we deliver your orders and our straightforward return policy.
Where we ship & how fast it arrives
At Gragg Industries LLC, we proudly ship anywhere within the United States. We understand you're eager to receive your new phone or accessory, which is why orders are processed swiftly, typically within 1–3 business days. Most packages arrive within 2–5 business days after shipment, though this can vary slightly depending on the carrier and your specific destination. Once your order ships, we'll provide tracking information so you can follow its journey right to your door.
Understanding your shipping costs
Shipping costs for your Gragg Industries LLC order are calculated transparently at checkout. These costs are determined by your location within the United States and the delivery speed you select. Keep an eye out for special offers! We occasionally provide free shipping on select products or during specific promotions, which will always be clearly stated directly on the product page or promotional banners.
Our straightforward return policy
At Gragg Industries LLC, we prioritize your satisfaction. Returns are accepted exclusively for items that are defective or have been misrepresented. If you encounter an issue, please report it to us within 48 hours of delivery. The device must be in the exact condition it was received – meaning no new damage, and the IMEI/account must match our records. While the buyer is responsible for return shipping costs in most cases, we will cover these expenses if we made an error and sent you the wrong item. Please note that for all other scenarios, sales are considered final.
Received a damaged or wrong item?
If you receive an item from Gragg Industries LLC that is damaged during transit or is not what you ordered, please contact us immediately within 48 hours of delivery. To help us resolve the issue swiftly, please include your order number, a clear description of the problem, and supporting photos or video of the item. Our team will review your case and provide you with clear instructions for a replacement or a refund. Rest assured, if the error was ours, we will gladly cover the return shipping costs.
Still have questions?
We're here to help! If you have any further questions about our shipping or returns policies, please don't hesitate to reach out to our customer support team.