Contact us
Have a question or need help with your order? We’re here for you! At Gragg Industries LLC, we pride ourselves on providing reliable, affordable products and exceptional customer support. Our team is dedicated to assisting you with any inquiries you may have regarding our mobile phones, accessories, or your recent purchase.
Common inquiries
- Order status & tracking
- Product questions (compatibility, features, condition)
- Returns or issues (defective, damaged, incorrect item)
- Payment & billing questions (charges, refunds, disputes)
- Technical help (activation, carrier compatibility, setup)
- Bulk or wholesale inquiries
💡 Tip: For the fastest response, use our website message form or text us.
Find answers instantly & send us a message
Self-service options
- Order status / tracking (Check via the tracking link emailed once shipped)
- Device condition & specs (All product pages clearly list if a phone is new, refurbished, or used, its IMEI status, and features)
- Shipping times & costs (Find info on delivery estimates and promotions)
- Return policy (Review what qualifies for a return and the 48-hour reporting window)
- Carrier compatibility (Guidance on checking with your carrier is included on each product page)
- Payment methods accepted (Listed at checkout and in the FAQ section)
Send us a message
When can I reach you?
We’re available Monday–Friday, 9 AM – 6 PM PST. Most messages are answered within 24 hours, and often sooner. For faster response, we recommend texting or using the website message form.
Location
Fresno, California, United States